Effective Date: 8/16/2024

Welcome to Phoenix Performance! By accessing or using our website, products, and services, you agree to be bound by these terms and conditions (“Terms”). If you do not agree to all of the Terms, please do not use our services.

1. Company Information
Phoenix Performance, LLC (pending registration)
Email: support@transcendwithphoenix.com
Address: Based in Tennessee, Maury County.

2. Products and Services
Phoenix Performance provides dietary supplements and may offer branded merchandise, including but not limited to clothing, towels, and shaker bottles, subject to availability.

3. Payment Methods
We accept the following payment methods:

• Stripe
• PayPal
• Major Debit/Credit Cards

All payments must be made in full before orders are processed and shipped.

4. Shipping and Delivery

• Shipping Locations: Domestic shipping only within the United States.
• Shipping Costs: Shipping fees are calculated at checkout and depend on the destination and weight of the order.
• Delivery Time: Standard delivery times apply. Please allow 5-7 business days for order processing and shipment.
• International Shipping: Not available at this time.

5. Returns and Refunds

• Eligibility: Returns are accepted for unopened products within 30 days of purchase.
• Process: To initiate a return, please contact us at support@transcendwithphoenix.com with your order details. We will provide instructions for returning the product.
• Refunds: Once the returned product is received and inspected, a refund will be issued to the original payment method.

6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. User Conduct
You agree not to use our website or services for any unlawful or prohibited activities, including but not limited to:

• Misrepresenting your identity
• Engaging in fraudulent activities
• Violating any local, state, national, or international law

8. Limitation of Liability
Phoenix Performance, LLC is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services. Our total liability to you shall not exceed the amount you paid for the product or service in question.

9. Intellectual Property
All content, including logos, images, product descriptions, and other materials on our website, are the property of Phoenix Performance, LLC and are protected by copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Tennessee, Maury County.

11. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: support@transcendwithphoenix.com

12. Modifications to Terms
Phoenix Performance reserves the right to update or modify these Terms at any time without prior notice. Your continued use of our services after any changes indicate your acceptance of the new Terms.