Effective Date: 8/5/24

Last Updated: 8/5/24

Welcome to the Phoenix Performance website, transcendwithphoenix.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us through our marketing platform, Omnisend. By accessing or using our site, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from you in various ways, including when you visit our site, register on the site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, mailing address, payment information, and other details necessary for processing transactions.
• Non-Personal Identification Information: Browser type, Internet Protocol (IP) address, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
• Order Information: Details related to the products you purchase, such as product preferences and purchase history.
• Marketing Information: Information collected through Omnisend, such as email interactions, preferences, and engagement metrics.
• Social Media Information: When interacting with us through social media platforms, we may collect your username, profile picture, and other public information.

How We Use Your Information

We use the information we collect from you in the following ways:

1. To Personalize Your Experience: Your information helps us better respond to your individual needs and preferences.
2. To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
3. To Process Transactions: We use your personal information to process your orders, manage your account, and provide you with the products and services you request.
4. To Communicate with You: We may use your contact information to send you updates, promotions, newsletters, and other marketing materials through Omnisend, provided you have opted in to receive such communications.
5. To Improve Customer Service: Your information helps us more effectively respond to your customer service requests and support needs.
6. To Administer Contests, Promotions, or Surveys: We may run contests, promotions, or surveys and use your information to manage these activities.
7. To Comply with Legal Obligations: We may use your information as required by applicable laws, regulations, or legal processes.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

1. Secure Server: All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database.
2. Restricted Access: Only authorized personnel have access to your personal information, and they are required to keep this information confidential.
3. Regular Security Audits: We conduct regular audits to ensure the security of our systems and compliance with privacy laws.
4. Data Breach Procedures: In the event of a data breach, we will notify affected users as required by law and take appropriate measures to address the breach.

Sharing Your Information

We do not sell, trade, or rent your personal identification information.